Info

Secret Sauce - The Restaurant Marketing Podcast

We discover the ingredients of your Restaurant's secret sauce. SEO, Facebook, Twitter, emails, coupons, yield utilization, USPs, Menu engineering, direct mail, partnerships - there are many ingredients for creating your Secret Sauce and with the right Secret Sauce you can find more customers and turn them into repeat customers. We deconstruct the recipes, so you can increase increase turnover, increase profit and maybe decrease the amount of time you spend working in your Restaurant.
RSS Feed Subscribe in Apple Podcasts
Secret Sauce - The Restaurant Marketing Podcast
2018
November
October
September
August
July
June
May
April
March
February


2017
December
November
October
September
August
July
June
May
April
March
February
January


2016
November
October
August
July
June
April
March
February
January


2015
December
October
September
August
July


Categories

All Episodes
Archives
Categories
Now displaying: December, 2017
Dec 12, 2017

Last podcast covered the trends and the megatrend for indie restaurants.  We look at the trends for restaurants we see in 2018.

5.  Experience Design – VR experience at Restaurant Lume, Saved by the Max in Chicago and now LA.  These are examples of restaurants that are doing a great job with designeing an experience.  Where there is experience, there is margin!

6.  Zero waste – decrease food costs and environmentally responsible.  Consumers are looking for more opportunities to dine at eco friendly restaurants.

7.  Meal labelling – In an effort to improve health, consumers are a lot more interested in the ingredients that are in the meals that they are eating and the carbs and fats in the meals, allowing them to make better choices. 

8.  Health – Flexitarianism and a growing trend towards people’s changing tastes as they look for a more healthy diet.  People will still want to have a great experience, but decouple it from being a ‘naughty treat’.  How can you improve the healthy benefits of your food.  Sub niching towards meals like ketogenic meals.

9.  Hyperlocal – building an ecosystem around the local area.  Food precincts, partner with other restaurants and other businesses to leverage different strengths.

10.  Fine casual – providing elements of fine dining with a casual dining type experience.  Bring those elements into a medium price point.  Expensive cutlery in a hamburger joint with table service enabling them to increase the price point that is sustainable.

11.  Cuisine – More non traditional cuisines like Israeli, Filippino and Eastern European cuisine based restaurants.  These restaurants traditionally target their expat market, but the focus will be on building that cuisines brand and building a strong repeat customer base out of locals who have never experienced that culture.

12.  Menu experimentation – more weird things are going to appear, like chicken donuts.

13.  Story telling – What is your authentic, passionate story?  How does it relate to your customers and how are you going to tell that story?

14.  Marketing – Restaurants will be forced to start taking their marketing a lot more seriously.  Running Facebook ads will become increasingly popular.  We see only 5% of indie restaurants running Facebook ads and that will increase dramatically next year.  Facebook videos – this is really the hottest marketing tool available to restaurants today.  More restaurants will look at those restaurants   killing it on FB videos and think “why not me?” and after those first couple of awkward videos, you will see a big improvement in return.  (Have a look at some of our first videos – they were awful!)

 

Dec 10, 2017

The changes we are seeing are:

Changing / Evolving consumer tastes - looking for new experiences.

Workforce management - the skills shortage is will drive significant change as restaurants look to manage their teams better in the face of declining numbers of people choosing hospitality careers.

Profitability will be the mega trend for the next 5 years.  More restaurants are saying that it has never been harder to run a profitable restaurant.

Profitability is becoming increasingly important with increasing costs in a lot of areas and some tech companies becoming increasingly aggressive in the fees that they are charging.

 Culture driven dining will become increasingly important with Restaurants looking for better ways to hire and retain the best staff in order to create the experiences for consumers that they need to create in order to be competitive.

 More technology in Restaurants, especially as there is more tech available that is no cost or low cost that can make a big difference for a small business.

 Ordering Commoditisation – Menulog, Just Eat, Delivery Hero, Deliveroo and UrbanEats are changing take out and delivery fundamentally and it is creating massive cost pressures for Restaurants.  This will see more restaurants leaving the platforms as well as a consumer backlash as they see decreasing quality from financially struggling restaurants.

 Lease Innovation – Restaurants will look for different solutions to the traditional lease.  Looking at different spaces and an increasing in the ‘shipping container’ kitchen that Deliveroo has pioneered, but with the Restaurants in control of the process.

1